Terms & Conditions

GENERAL

None of Purearth Life Ltd employees or directors are doctors, dieticians, medical professionals or therapists, therefore we are offering our opinions based upon our own personal experiences or well-researched information detailed in medical/academic journals or other publications that we publish here.

We do not prescribe treatments or offer qualified medical advice in any form or in any type of conversation between Purearth Life Ltd employees and our customers.

Your health is your responsibility and if you have any concerns related to health we recommend you seek the advice of your health care practitioner or doctor.

Our products may not be suitable for everyone. If you have any concern, taking specific medication or have a medical condition please check with your doctor or health adviser first.

While the website and other information that we may send you provides information on health and nutrition this does not in any way constitute medical advice.

We regret that we are unable to deliver to those who have allergies that result in anaphylactic shock or diabetics who are insulin dependent.

Purearth Life Ltd juices are made in a kitchen that contains nuts, celery and other allergens. For a full breakdown of allergens please contact Customer Service, and always check the ingredients on the back of the bottle before consuming. If you choose to process an order you are ordering at your own risk of cross contamination; we cannot be held responsible for any reaction that you may have to nuts or any other ingredient. 

As a reminder, our Juices and Mylks are made fresh with no preservatives, meaning we offer a 3 day shelf life including the day of delivery.

Some amendments to an order once it has been processed, for example changing the products included in a cleanse or pack, will carry a £3.60 admin fee – our team will confirm whether your request carries this charge before going ahead. 

GIFT VOUCHERS

The gift of health is a lovely way to show your appreciation for someone. Gift vouchers may be used on any items for purchase on the website, including cleanses. Gift vouchers may not be refunded nor exchanged for cash.

REFUND/ RETURNS

You are responsible for inspecting your delivery when you receive it. If there are defects, you should notify us by calling or emailing us using the contact details our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

You are responsible for letting us know if your delivery hasn’t arrived on the expected date. You must let us know on the expected date of arrival if you have not received the delivery; this enables us to track the parcel on your behalf. We cannot be held liable if we are not informed regarding a delayed delivery.

We will begin providing the Services on the date specified in your order.

We will make every reasonable effort to complete the services on time and in accordance with your order. We cannot, however, be held responsible for any delays if an event outside of our control occurs: this includes traffic, road works, strikes, poor weather condition etc.

If the information you provide is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided we may charge you a reasonable additional sum for that work.

In certain circumstances, for example where there is a delay in you sending us information required, we may suspend or cancel the services and will inform you of that suspension in writing.

In certain circumstances, for example where we encounter a technical problem, we might need to suspend the services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention we will inform you in advance in writing before suspending the services.

You’ll not be able to cancel the order after we have begun providing the services. Refund requests due to medical issues may be considered at our discretion, based on written proof of condition from your doctor or medical professional.

COUPON CODES

Our coupon codes cannot be used in conjunction with any other coupons and excludes the “Drinks Trial Pack”, “Gift Vouchers” and sale items. 

30% OFF JUICE CLEANSES PLUS FREE DELIVERY

30% off Juice Cleanses plus free delivery until 11.59pm Wednesday 31st August 2022.

To see if you qualify, please visit our delivery page here.

Other coupons cannot be used in conjunction with this offer.

20% OFF YOUR FIRST ORDER

20% off your first ever order placed with us. 

Discount is applied at the basket/checkout once you have entered the code. 

Other coupons cannot be used in conjunction with this offer.

25% OFF YOUR FIRST CLEANSE

25% off any Juice Cleanse if it is your first ever order placed with us. 

Discount is applied at the basket/checkout once you have entered the code. 

Other coupons or items on sale cannot be used in conjunction with this offer.

KLARNA

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

ORDERING & CANCELLATION POLICY

Purearth Life Ltd understands that sometimes you need to postpone a programme or move it to a more convenient date. You may change your order 48 hours before we begin producing/providing the services by contacting us. If your order is changed we will inform you of any changes to the price in writing.

You may cancel your order within 2 working days of placing it (if it hasn’t already been produced) and all cancellations must be received no less than two working days before production of your order has started. Cancellations need to be accepted by a member of our team via email or telephone.

Cancellations include postponement of a booking to a different date and changing the type of cleanse plan booked or the number of participants.

If you request that your order be cancelled, you must confirm this in writing.

If we accept your cancellation and you have already made payments to us, we’ll refund you the full amount within 7 working days or provide you with a credit note which will last 6 months from the day of notice.

We regret that we cannot offer any refund if you cancel after your start date.

You’ll not be able to cancel the order after we have begun providing the services. Refund requests due to medical issues may be considered at our discretion, based on written proof of condition from your doctor or medical professional.

Please note that we reserve the right to change prices without prior notice.

We accept payment by credit or debit card via the website. We do not accept cheques or cash on delivery unless agreed in advance by a member of staff. If for any reason you do not wish to pay with a bank card, please get in touch and we can make arrangements for internet banking.

We may cancel or reschedule your order at any time before we begin or during the services we have in the case of an event out of our control, causes include, but are not limited to: power failure, internet service provider failure, fire, explosion, flood, storms, earthquakes, or other natural disaster.

Payment must be received in full before any order can be produced and dispatched to you.

We reserve the right to terminate our agreement with you if we are refused authority from your card issuer for payment. You agree to compensate us in full against any and all reasonable costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us.

INTELLECTUAL PROPERTIES

Every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these Terms are found to be unlawful, invalid or otherwise unenforceable, that Term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This Term shall apply only within jurisdictions where a particular term is illegal.

THIRD PARTY RIGHTS

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Purearth.

COPYRIGHT

All content on this website, including text, images, copywriting, designs and promotions are the property of Purearth Life Ltd.

DISCLAIMER

Purearth Life Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

Whilst Purearth Life Ltd uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers.

LAW & JURISDICTION

These Terms and Conditions and the relationship between you and Purearth Life Ltd shall be governed by and construed in accordance with the Law of England and Wales and Purearth Life Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

All Content including the physcial website design, text, graphics, logos, icons, images, sound clips, video clips, page layout, underlying code and software is the property of Purearth, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Purearth.

LINKS FROM THIS WEBSITE

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Purearth. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

LINKS TO THIS WEBSITE

Those wishing to place a link to this Website on other sites may do so only to the home page of the site purearthhealth.wpengine.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Purearth. To find out more please contact us by email at cleanse@purearth.co.uk

LIABILITY

Purearth Life Ltd makes no guarantee nor warranty as to the accuracy, completeness or currency of information appearing on this site. Purearth Life Ltd and associates are not liable to any individual for any loss or damage that may arise from the use of information contained in this site, or from the use of any of our products.

To the maximum extent permitted by law, Purearth Life Ltd accepts no liability for any direct or indirect loss, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk.

Nothing in these Terms and Conditions excludes or restricts Purearth’s liability for any personal injury resulting from any negligence or fraud on the part of Purearth.

Any dispute, controversy, proceedings or claim between us and you relating to these Terms and Conditions (or the Contract) (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the non-exclusive jurisdiction of the courts of England and Wales.

CHECKOUT

Please note, Purearth production and customer services do not have access to the ‘Delivery notes’ section you see in ‘step 2 – Delivery’ when processing orders.

This section is to be used for notes that feed directly to our couriers and not our team “delivery instructions for our couriers ie request a safe space or how to find your house”.

SUBSCRIPTION TERMS AND CONDITIONS

This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.purearth.kinsta.cloud (our site) via one of our subscription services (Services). Please read these terms and conditions carefully before subscribing to one of our Services. You should understand that by subscribing to one of our Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

  1. YOUR STATUS

By placing an order through our site, you warrant that:

1.1 you are legally capable of entering into binding contracts; and

1.2 you are at least 18 years old;

1.3 you are resident in one of the Serviced Countries; and

1.4 you are accessing our site from that country.

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

2.1 After completing signup, you will receive an e-mail from us acknowledging that we have received your first payment. Please note that this does not mean that your subscription has been accepted. Your subscription constitutes an offer to us to buy Products by subscribing to a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your subscription has been accepted (Welcome Email). The contract between us (Contract) will only be formed when we send you the Welcome Email.

2.2 The subscription plan to our Services consist of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Purearth Life Ltd may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Purearth Life Ltd reasonably could act. To terminate your authorisation or change your payment method, please contact us directly.

2.3 By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you, on the subscription terms set out in the application form you have completed. Subscriptions require a minimum of 3 orders, however you can cancel at any time after that. If you cancel before receiving the 3rd order, we reserve the right to take payment for the difference between the RRP price of the product on our website, and the discounted subscription price you paid. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

2.4 Account Cancellations. If you wish to cancel your subscription with us, you must cancel 7 days before your next payment is due to be collected, in order to avoid receiving the following order. Customers cancelling after their payment has been taken will receive the following order as their last order. If your payment has been cancelled before the 7 day period this may result in being invoiced for the following months’ delivery.

2.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

  1. CONSUMER RIGHTS

3.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

3.2 To cancel a Contract, you must contact us directly via email or phone. You must also return the Products to us as soon as reasonably practicable. You must pay the cost of returning the Products. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

  1. AVAILABILITY AND DELIVERY

4.1 Your order will be fulfilled by the dispatch date set out in the Welcome Email or, unless there are exceptional circumstances. Purearth Life Ltd will aim to notify you in reasonable time if there will be a delay in dispatch. Delivery is usually within 24 hours of the dispatch date in the UK. Purearth Life Ltd do not accept responsibility for any delays in delivery that are out of our control.

4.2 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Purearth Life Ltd cannot accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.

  1. RISK AND TITLE

5.1 The Products will be at your risk from the time of delivery.

5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

  1. PRICE AND PAYMENT

6.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

6.2 Product prices include VAT.

6.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you via a Welcome Email. We will honour any discount that is currently live on our site, please just get in touch.

6.4 Payment for all Services are processed via Checkout. We also accept all major debit and credit cards via Checkout.

6.5 A subscription discount cannot be used on top of any other discount, promotion or coupon.

  1. OUR REFUNDS POLICY

7.1 If you return a Product to us:

7.1.1 Because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 3.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you may be responsible for the cost of returning the item to us (see clause 3.2).

7.1.2 For any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

  1. WARRANTY

We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

  1. OUR LIABILITY

9.1 Subject to clause 9.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.

9.2 Nothing in this agreement excludes or limits our liability for:

9.2.1 Death or personal injury caused by our negligence;

9.2.2 Fraud or fraudulent misrepresentation;

9.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

9.2.4 Defective products under the Consumer Protection Act 1987; or

9.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

  1. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  1. NOTICES

All notices given by you to us must be given to Purearth Life Ltd at cleanse@purearth.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

  1. TRANSFER OF RIGHTS AND OBLIGATIONS

12.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  1. INTELLECTUAL PROPERTY RIGHTS

13.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

13.2 You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

13.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

  1. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1 Strikes, lock-outs or other industrial action;

14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

14.2.5 Impossibility of the use of public or private telecommunications networks; and

14.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  1. WAIVER

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 10 above.

  1. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

  1. ENTIRE AGREEMENT

17.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

17.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

17.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

17.4 Nothing in this clause limits or excludes any liability for fraud.

  1. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

18.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

  1. LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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